Client
Comments
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Left, Hannah Addario-Berry, cellist of the Del
Sol String Quartet based in California visits our shop during
the quartet's recent engagements in the Northeast. Right, Rick
Shinozaki, 2nd violinist in the quartet joined Hannah. |
Do you
both get tired of people telling you how happy they are, how
great your service is, what a lovely business model you have
created and practice? This continues to be a stellar experience.
In my work life--interior design--I am constantly encouraging
my clients to appreciate the complexities and qualities of old
things. I appreciate your care with these old cellos, and your
efforts to communicate their value. Mine: I'll enjoy every minute
with it, and recognize the repairs and marks as character scars
of a vibrant history. I have my husband to thank for bringing
me back to the cello (and I truly, 'til I picked up that little
Chinese starter cello, had no idea how much I had lost, back
when), and you to thank for helping me find this lovely instrument,
and for your flexibility in making it possible. I feel like I've
come home. This is really a special day, and I thank you so very
much!
All my best,
Christy
I would
like to congratulate you about your site and especially about
the information that we can find. I am a cellist and a bowmaker
(my teacher is Mr. Hubert Chanon) and as I think that we have
always something to learn from the others I search on the Web
about cello technique and bowmaking and sometimes I find a golden
mine.
There
are really just few sites like yours so I took a subscription
to your publication because I am sure that I'll learn something.
Continue
your nice work we need people like you, we can feel trough your
site your honesty and your pride to introduce your work to us.
Thanks
Jean-Claude Cajolet, Québec,Canada
Youve
earned all the kind words. Your actions over the last 10 years
have earned my trust and respect. Im sure most of your
customers feel the same way and that Im not telling you
anything new or something that you havent been told countless
times. I am just going through the motions to re-enforce
the message.
Steve
Its
been about a month since you sent down that lovely cello and
I thought now would be a good time to write you a short note
and thank you again for all of your help.
First,
lets talk about the cello Shes a great example
of Pacific NW craftsmanship and is starting to enjoy her new
home in Florida. She arrived to me exactly as stated over the
telephone: she is in excellent, showroom condition. She is also
quite lively and vibrant and extremely easy to play and get around
on. My instructor, who occupies first chair in the Tampa Symphony,
brought her to life by playing for me and marveled at her deep,
penetrating low end. Every time we get together for our weekly
sessions, she reaches over and plays a few notes I think
she may be having an affair with my cello! For the record, I
asked how much she thought the cello was worth and her price
was a few thousand dollars higher than what it was sold to me
for definitely value and great service.
For anyone
reading this note on the Internet: Paul Perleys trial service
is truly the way to go and kudos go to Melissa for taking the
time with me over the phone and making a spot-on recommendation.
Ill pass this on to your readers: Take your time with Melissa
and be honest about what you really want and expect from your
new cello shell get you there, really. I can confidently
say that the Perleys have made a new friend and that well
definitely be doing business again in a few years as my skills
and needs grow. Although, Im not sure Ill be trading
in my new girl, maybe just adding to the family.
One more
thought You should seriously consider promoting the cello
bows you sell on your site. Ive had about 6 different bows
of varying quality including brazil-wood, pernambuco and carbon
and must admit that the Andre Levi Bow that you recommended for
my cello is superb. It always amazes me just how effortless this
bow is to use - every now and then Ill grab my finest
pernambuco bow that cost me about $1,200 a few years ago and
take it out for a drive. Sadly, while the name-brand bow sounds
good, it just does not compare to the Levi bow that you provided.
Im already putting aside some money for a back-up bow!
Paul &
Melissa Thank you again for taking the time and working
with me to get a really great cello. I hope that the cards you
provided find their way back to you in the way of new customers.
If you have a customer that is questioning doing business with
you feel free to pass along my Email and Ill gladly
set the record straight on your outstanding customer service.
One last
thing, Thanx for the really cool shirt: I'll proudly wear it
about town!
All the
best,
G. L.
I just
want to express a big THANK YOU for helping me find such a fantastic
cello. What you said about the sound about this Juzek was absolutely
true, a soaring rich and dark A, mellower D, rich G and C. The
dynamic range and response is so different from what I have experienced
that I had to actually adjust my playing. Even at this early
stage, I felt totally at ease with it and it will certainly last
me a long time, if not my lifetime. I may not have mentioned
this before, I was actually decided on it when you first sent
me the picture. I suppose its as 'sixth sense' as it can be.
It would be almost impossible to find a cello with a sound like
this at this price. Are cellos like this common in the US?
My wife
Elaine was initially very skeptical of me putting thousands of
dollars into a cello which I cannot feel and hear but now she
is happy for me. She said it really sounded truly great.
Some updates:
1) The A string in particular is still low so I still have to
observe it for a while more. In addition, it had a very limited
playing angle so I may have to adjust the curvature of the bridge
a little.
2) I realize that you have cut the top part of the bridge thinner
than I have seen the luthier in singapore do it. Can you enlighten
me regarding this? What does it do to the cello?
3) The soundpost was absolutely straight when it came and it
sounded very good there so I will definitely leave it there.
4) The cello and the sound is definitely settling in as I find
more time to practice on it. The raw edge of the strings are
going off.
Apart
from it, its been great! If nothing goes wrong, the very first
'public' performance will be for my local church in 2 week's
time, a fitting occasion as its certianly been a faith experience
in this past month.
Thank
you and I hope we can keep in touch. If I am ever in US, I will
do my best to pay both of you a visit.
Warmest
Rgds,
C.H.
"Thank you ...for
providing sincere service to us that was truly customer oriented.
You not only aided us every step of the way in choosing a cello
and shipping it to Japan, you also answered all of our many questions
and have given us great piece of mind that we're in good hands
with an instrument from Paul Perley, and always will be."
D.T., Georgia and Japan
"...to
share some good news, I just won the principal position with
(the) Memphis Symphony. Thanks for getting me the cello for it."
M.Y., Florida
"The
difference (in my bass) is truly amazing, especially in the low
end; phenominal, in fact. Last night in a small semi-acoustic
blues gig, the band was blown away, almost literally. I think
it could actually cut it quite well as an orchestral instrument
at this point; the low end under the bow is monstrous, even though
Obligatos aren't famous for their E-string." T.B., Vermont
"I
could not be happier with the quality of the work and the service
that PPC has provided me. I absolutely love the bass you recommended
for me and all of your advice has been incredibly helpful. I
never hesitate to sing your praises whenever I can. Thanks!"
S.G., Essex, Vermont
"I
just wanted to let you know how happy I am with my new (Barbara
Theobald) cello. It is everything I wanted and everything you
said it would be. Both you and Melissa did a great job matching
me up with it. I appreciated the fact you kept me posted and
you worked very hard to get it to me promptly. Because of your
honesty and integrity I would gladly recommend you to anyone
wanting to buy a cello. Three weeks ago I played it in my first
recital with my new cello. I played a solo and I also was invited
to play with the youth orchestra at Georgia Southern University.
I got many complements about my cellos beauty and warm
rich sound. My teacher also loves my cello which pleases me because
I value his opinion greatly. My skills have greatly improved
in the seven months I have had it. It could be because I look
forward to playing it so I tend to practice a bit more. I enjoy
not having to fight and wrestle my cello to get a great sound.
Thanks to you both and especially Barbra for producing such a
lovely instrument. It is obvious it was made by loving hands.
Have a wonderful summer. All the best." K.B. Georgia
"I
bought several wonderful cellos from Paul during the 1990's.
He was very gracious to deal with and found lovely instruments
for me in whatever price range I was looking. I introduced him
to my teacher and he found a superb instrument for him as well.
What is unique about dealing with Paul is it feels like your
dealing with a close, longtime friend, yet I have never met him
in person. He holds a special place in the heart's of the musicians
across the country with whom he deals. Thank you, Paul, for your
warmth, expertise and integrity." G.S., night time cellist,
Jackson, MS
"Thank
you so much for recommending the Juzek cello to me. It's absolutely
fabulous! The sound is so rich!" C.M. Vermont
"I
still think this is the best bass I have ever heard or played."
L.B. New Jersey
"(the
cello) sounds and looks 50% better. I was really impressed by
the higher quality sound." D.K., Arkansas
"Thank
you so much for the beautiful cello and your excellent service"
S.W., Massachusetts
"Thank
you for the loving care and repair of my cello" F.E. , Connecticut
"I
want to thank you for all the effort and sacrifice you have made
to help my little girl get a cello worth playing." M.D.,
South Dakota
"You
came highly recommended and I can certainly see why." M.S.,
New York
"Thanks
so much for the unique violin. I can't believe the compliments
on my playing since I got it." S.A., Missouri
"Your
restoration work on my viola has convinced at least half my colleagues
that I got a new one." M.P., New York
"I
love my cello and treasure it mellow tone, more than I can say.
Thank you, thank you, thank you." L.N., Maine.
"The
work you did to bring my bass's true voice out was amazing- It's
over a year later and I still am experiencing the sound as if
you had just completed the work: happy happy happy!. I'm so glad
to have found you- you're truly a rare bird!" E.P. |